Customers

Most of the information you need about your building can be found through your Pathway account, including service charge information, useful documents and updates on issues affecting you.

How can I access Pathway?

To access Pathway, please click here and either use your existing login details or complete the online registration form to register for the site.

How can I update my contact details?

You can update the details we hold for you, let us know about a letting agent or tenant, update your emergency contact details via your Pathway account, or by completing this form and emailing or posting it to us.

How can I pay my service charge?

Through Pathway, owners can pay service charges, and view and their account histories. If you think there are any errors in the way your information is being displayed, or there are extra units missing from your account, please contact us.

How do I report an issue in my building / estate?

You can add a request for our attention by logging in to Pathway and clicking the Latest Updates button on the home page. Alternatively, simply call our office on 0333 444 0145 or click here to send us a message.

How can I get emergency out of hours assistance?

If you need emergency assistance from a contractor outside our normal office hours (9am to 6pm Monday to Thursday and 9am to 5.30pm on Friday, excluding Public Holidays), then please phone 0333 444 0145.

How can I make a complaint?

We pride ourselves on the service that we provide to customers, however it is recognised that from time to time, problems occur that give rise to a customer making a complaint. You can download our complaints procedure here, although we encourage customers to speak with their estate manager first to see if the matter can be resolved simply.

I'm selling my property, what do I need to do?

When the time comes to sell, it is likely that your buyer’s solicitor will want a management pack from us. These packs are bespoke to your property, are a legal document and form part of the contract of sale. As a result they take time to prepare and we therefore recommend that you request the pack as soon as a sale on your home has been agreed. The best way to request the pack is either for you or your lawyer to click here and email us.

Out of Hours

If you need emergency assistance from a contractor outside our normal office hours (9am to 6pm Monday to Thursday and 9am to 5.30pm on Friday, excluding Public Holidays), then please phone this number.

Contact Us

If the answer to your question isn’t here, please simply get in touch with us and we will get back to you with the answer to your query.