Most of the information you need about your building can be found through your Pathway account, including service charge information, useful documents and updates on issues affecting you.
To access Pathway, please click here and either use your existing login details or complete the online registration form to register for the site.
You can update the details we hold for you, let us know about a letting agent or tenant, update your emergency contact details via your Pathway account, or by completing this form and emailing or posting it to us.
You can add a request for our attention by logging in to Pathway and clicking the Latest Updates button on the home page. Alternatively, simply call our office on 0333 444 0145 or click here to send us a message.
If you need emergency assistance from a contractor outside our normal office hours (9am to 6pm Monday to Thursday and 9am to 5.30pm on Friday, excluding Public Holidays), then please phone 0333 444 0145.
We pride ourselves on the service that we provide to customers, however it is recognised that from time to time, problems occur that give rise to a customer making a complaint. You can download our complaints procedure here, although we encourage customers to speak with their estate manager first to see if the matter can be resolved simply.
When the time comes to sell, it is likely that your buyer’s solicitor will want a management pack from us. These packs are bespoke to your property, are a legal document and form part of the contract of sale. As a result they take time to prepare and we therefore recommend that you request the pack as soon as a sale on your home has been agreed. The best way to request the pack is either for you or your lawyer to click here and email us.
As members of the Royal Institute of Chartered Surveyors (RICS) all client money is protected by the RICS Client Money Protection Scheme and the scheme rules can be found here.